Rachel Sant (aka Raey)
Overview and Goals
Former journalist-turned-web designer/QA, looking to return to her writing roots. When acting as a journalist back in college, my favorite stories were those that lifted others up and brought light to both those featured and their audiences. For this reason, I feel that I am better suited for a role in copywriting.
Skills At A Glance
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7+ years in Customer Service, fast food and retail environments (5+ in leadership roles!)
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4+ years in Written Communication, including 2 years in Journalism
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1 year of professional Adobe Photoshop experience, with three years of casual practice
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1 year of professional web-based design and layout experience
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Professional web content creation/quality assurance experience
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6 months of University-level with Adobe InDesign
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Impeccable organization and problem-solving skills
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Excellent editing and proofreading capabilities
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Educated in short form and long form advertising
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Effective time-management skills, accustomed to tight deadlines/SLAs
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Strong interpersonal and communication skills
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Capable of working both independently and/or with a team
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Proficient with Microsoft Word, Excel, PowerPoint, and Outlook
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Skilled with Google Suite
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Basic knowledge in HTML and CSS
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Amatuer photographer
Employment History
Cheese Master (Specialty Cheese Lead)
Murray's Cheese/Fred Meyer - Kirkland, WA
October 2019 to Present
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. • Offer product samples to help customers discover new items or products they inquire about. • Provide customers with fresh products that they have ordered and the correct portion size • Measure, prepare and mix ingredients according to recipe, using a variety of kitchen utensils and equipment. • Adequately prepare, package, label and inventory ingredients in merchandise. • Order, label, stock and inventory department merchandise. • Report product ordering/shipping discrepancies to the department manager. • Display a positive attitude. • Adhere to all food safety regulations and guidelines. • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
Service Deli Assistant Manager
Fred Meyer - Kirkland, WA
March 2019 to October 2019
• Model “Customer 1st” behavior; deliver and encourage other associates to deliver excellent customer service • Sell products to customers; teach selling skills • Maintain an awareness of daily/weekly sales and goals and communicate to associates • Implement the period promotional plan • Perform price changes, audit, and correct errors • Perform cashier functions • Verify completion of daily tours • Maintain clean facilities • Perform inventory • Maintain compliance to multiple set guidelines, including divisional merchandising, general and food safety, fixtures and equipment usage and maintenance, and shrink control. (Among many others.) • Train new associates in the required job skills when needed
Service Deli Night PIC
Fred Meyer - Kirkland, WA
July 2018 to March 2019
• Oversee the organization and task completion for the closing team to ensure the opening team can perform efficiently • Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service • Perform duties as listed on daily tour sheet • Maintain case and deli area between customers, including stocking, restocking, and cleaning • Answer telephones • Comply with corporate policies • Promote and follow company initiatives • Comply with all food safety guidelines and standards • Rotate deli product by code date
Web Content Specialist / Quality Assurance
CDK Global (Contract) - Seattle, WA
March 2018 to May 2018
• Adapted previously-created content to a company-built web platform • Created new copy and graphics to match previously established themes and brand styles • Worked with a larger team in a variety of roles to ensure clients needs were met • Utilized Adobe Photoshop consistently in order to create and edit graphic-based content • Provided detail-oriented quality assurance and feedback to others in order to improve product appearance and efficiency
Xbox Systems Quality Analyst
Microsoft (Contract) - Redmond, WA
April 2017 to October 2017
• Managed sensitive customer data on a day-to-day basis • Investigated and resolved high risk scenarios • Oversaw multiple queues of processing sensitive customer data • Maintained tight Service Level Agreement (SLAs)
Web Designer and QA
CDK Global (Contract) - Seattle, WA
August 2016 to March 2017
• Tested and provided feedback on a newly developed web building platform • Developed layout and designed websites for the automotive industry • Edited and revised old content (written, visual) to meet new standards • Provided quality assurance; tasks ranged from single pages to entire sites • Operated Adobe Photoshop to create new/edit existing advertising content
Service Deli Backup Manager
Fred Meyer - Covington, WA
June 2015 to September 2015
• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service • Perform duties as listed on daily tour sheet • Maintain case and deli area between customers, including stocking, restocking, and cleaning • Answer telephones • Receive and process freight upon arrival • Comply with all food safety guidelines and standards • Rotate deli product by code date • Ensure compliance to set task execution from higher managers • Conflict resolve when necessary
Cheese Monger
Fred Meyer - Bellingham, WA
September 2014 to June 2015
• Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service • Assist in the ordering of specialty cheeses • Cut, wrap and merchandise cheese and related grocery items • Create and maintain the Murray's kiosk experience: education, service, effective cross-selling, merchandising, and promoting of designated products • Provide active demos within the Murray's Cheese kiosk • Provide information on products to aid customers in purchasing cheese products
Service Deli Associate
Fred Meyer - Covington, WA
November 2013 to September 2014
• Perform duties as listed on daily tour sheet • Maintain case and deli area between customers, including stocking, restocking, and cleaning • Answer telephones • Comply with corporate policies • Promote and follow company initiatives • Comply with all food safety guidelines and standards • Keep seating and table areas clean by wiping down and keeping supplies filled
Counter Help/Cashier
Panda Express - Covington, WA
March 2013 to November 2013
• Greet customers in a friendly and courteous manner, providing excellent customer service • Take orders accurately and efficiently, ensuring that all items are prepared according to the customer’s specifications • Prepare food items quickly and correctly, following established recipes and procedures • Maintain cleanliness of work area, including counters, shelves, and equipment • Assist with opening and closing duties, such as cleaning and setting up for the next day • Process payments accurately and efficiently • Answer questions about menu items and ingredients • Provide suggestions on menu items and promotional offers
Senior Writer
The Current (Green River College Student Paper) - Auburn, WA
October 2011 to March 2013
• Planned, organized and recorded interviews with students and staff • Researched and collected information to ensure accuracy of news stories • Wrote and reviewed written materials • Revised content to maintain preset standards • Presented and published content by strictly set deadlines
Education
Bachelors in Arts
Technical and Creative Writing
Western Washington University - Bellingham, WA
September 2014 to June 2016
Associate in Arts
Journalism
Green River (Community) College - Auburn, WA
September 2011 to June 2013
Certifications and Licenses
Washington State Food Worker Card
Public Health of Seattle and King County
Valid from February 18, 2023 to February 18, 2025